This Privacy Policy explains how LingoLift handles personal data when users visit the website, make an inquiry, book a consultation, enrol in a course, or participate in classroom or online language services.
We may collect identification details, contact information, course inquiry content, level screening responses, enrolment details, timetable preferences, payment-related records, and technical data such as device and usage information. Where users join online lessons, we may also process microphone, video, and platform connection data needed to deliver the session.
We collect data directly when users submit an inquiry, book a consultation, complete screening, confirm course terms, enrol, or communicate with us. We also obtain information from lesson administration, attendance and progress review records, payment processing, and basic technical logs created when the website or online learning tools are used.
We may use essential cookies to support site operation, security, and form handling. We may also use preference cookies to remember settings and functional cookies to improve usability. If analytics or similar tools are used, they are intended to help us understand general site performance rather than to identify users for unrelated purposes.
Users may manage cookies through browser preferences, including blocking or deleting them. Some site functions may not work properly if certain cookies are disabled. Where required, we may also present a cookie notice or similar control for non-essential cookies.
Subject to legal limits, users may request access to their personal data, correction of inaccurate information, deletion of certain records, or objection to some processing activities. Where consent is the basis for processing, users may withdraw it for future processing.
To make a privacy request, users should contact us using the details in this policy and describe the information or action requested. We may ask for information needed to confirm identity and to locate the relevant records before responding.
We keep personal data only for as long as needed for the purpose for which it was collected, including course administration, recordkeeping, dispute handling, and legal compliance. When data is no longer required, we delete it or anonymise it where practicable.
We may update this Privacy Policy from time to time. The revised version will apply from the date it is posted on the website unless a different effective date is stated. Users should review the policy periodically to stay informed about current practices.
We use personal data to respond to inquiries, assess starting level, match learners to a suitable group and timetable, confirm course terms, manage enrolment, arrange scheduled lessons, support guided practice, review progress, process payments, maintain records, operate the website, and meet legal obligations. We may also use limited technical data to secure the site and improve basic functionality.
We may share personal data with payment processors, hosting providers, communication tools, and other operational partners that help us run the website, manage bookings, process payments, or deliver online lessons. These parties are expected to handle data for the agreed purpose and to use appropriate safeguards.
We may disclose personal data where required to comply with law, a court order, or a lawful request from public authorities. We may also share information where disclosure is necessary to protect our rights, investigate misuse, or support the safety and integrity of our services.
